Privacy Policy

We collect information in the following ways:

• Information you provide: name, email address, shipping and billing address, phone number, and order details when you create an account, place an order, subscribe to our newsletter, or contact us.
• Payment information: payments are processed by a third-party payment provider. We do not store full card numbers on our servers.
• Automatically collected information: IP address, browser type, device information, pages viewed, and referring URLs, collected via cookies and similar technologies.

• To process, fulfil, and ship your orders.
• To communicate order confirmations, updates, and support.
• To send newsletters and marketing communications you have opted into (you may unsubscribe at any time).
• To maintain the security and integrity of our website.
• To comply with legal obligations and enforce our Terms of Service.

We use cookies and similar technologies to remember your cart, understand how the site is used, and improve performance. You can control cookies through your browser settings; disabling them may affect certain site features such as the shopping cart.

We do not sell your personal information. We may share it with:

• Service providers who help us operate the site, process payments, and fulfil shipments.
• Third-party analytical laboratories (e.g. Janoshik Analytical) solely for batch verification and certificate-of-analysis purposes — order-identifying information is not shared with these labs.
• Authorities, when required by law or to protect our legal rights.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

Depending on your location, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Our site and products are intended for qualified research professionals aged 18 and over. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Questions about this Privacy Policy can be sent to hello@novera.studio.